The service has the necessary ICT and media equipment in order to allow the consultants to experiment and use modern media.

Number of computers (not older than 5 years)/number of consultants*100 (%)

Internet access

Number of mobile devices (tablets, smartphones) /number of consultants*100 (%)

Checking the accountancy tables for equipment and the depreciation rates.

Contract/invoice from an Internet provider

Checking the accountancy tables for equipment and the depreciation rates.

100% (At least computer per consultant.)

Yes

50% (At least half of the consultants use mobile devices in the center.)

The service has a responsible person for the field of self-guidance and modern media usage (responsible for coordination, initiation of activities, training offers and innovation process).

Number of responsible persons.

Regularity of evaluations and trainings the person performs

Checking job description of responsible person

Interview with person

One responsible person with appropriate job description by the service-center.

The service has the necessary ICT and media equipment in order to allow clients self-guidance activities within the service-center.

Number of computers (not older than 5 years)/number of visitors per hour*100 (%)

Wireless Internet access

Number of mobile devices (tablets) for use by clients/ number of visitors per hour*100 (%).

Checking the accountancy tables for equipment and the depreciation rates.

Contract/invoice from an Internet provider

Checking the accountancy tables for equipment and the depreciation rates.

At least 80% of visitors per hour can have access to a computer in a self-service area.

Yes

At least 80% of visitors per hour can have access to mobile devices (tablets).

Availability of tools and specialized programmes to train and guide clients in the field of modern media literacy with respect to self-guidance.

Number and content of ICT tools and methods used for training of modern media literacy.

Checking and counting the specialized tools and methods to support clients in developing their modern media literacy competence.

At least one training-tool/programme for the purpose of
• searching strategies
• evaluation of information
• manipulation by information
• safety in internet
• e-portfolio
• social media profiles

Appropriate competence of counselling staff to provide advice in the context of self-guidance and modern media literacy. Awareness of
- searching strategies
- evaluation of information
- manipulation by information
- safety in internet
- social network usage

Number of competent counsellors

Number of counsellors using social media networks by themselves.

Documents/Certificates proving formal/non-formal qualification

Documents/Certificates showing improvement of qualification

Self-analysis and reflection of counselling staff

Registration rate in social media networks.

At least one out of three counsellors should prove these competences.

One out of three counsellors should prove a further training by certificate not older than three years.

Done by every counsellor once a year.

Half the counsellors should be registered at least in one social media network.

Website of the service-center with divers access to self-guidance-tools, e-counselling offers and responsive design to support mobile devices.

Number of tools and offers available for self-guidance and e-counselling

Checking the websites of the center and range of offers for self-guidance-tools and e-counselling offers.

At least availability of one website with one self-guidance-tool in responsive design and an e-counselling offer.

Basic ICT knowledge of consultants (basic hardware and software).

Number of consultants having basic ICT knowledge in %.

Questionnaires for basic hardware and software knowledge (for example, computer ports, basic word-processing etc.).

Focus groups (performing some basic ICT tasks).

At least 90% of the consultants.

Counsellors being able to give examples of how clients could find a job by using modern media, e.g. show existing ePortfolio systems, social networks and example profiles.

Number of counsellors being able to demonstrate examples for using modern media in job-searching.

Observation of the counselling process

Client’s feedback and evaluation of the counselling service

At least one out of three counsellors is able to give and demonstrate examples of how clients can use modern media for job-searching activities.

The manager is organizing the work and space in a way that enables the implementation of modern media literacy and self-guidance.

Existence of concept/approaches/internal regulations for introducing nowadays ICT in the center work. (2 points)

Existence of locations/labs for using nowadays ICT tools. (1 point)

Existence of opportunities for consultants to upgrade their qualifications. (1 point) .

Checking and counting the available workplaces, tools offers for self-guidance.

Documents/Certificates proving the competences of the counselling-staff

Feedback of counselling-staff

Checking and evaluating the project and programmes in the field of modern media literacy and self-guidance

At least 3 points.

The counselling process includes some nowadays methods of guidance – ePortfolio, aptitude tests, etc.

Percentage of consultants using these methods.

Questionnaires to consultants.

Observation of the consulting process.

At least 50%.

Maintenance of a modern database for processing the information (statistics, analysis, monitoring) about the clients, organizations, companies, etc.

Content quality and usability of modern data base for processing relevant information. (Very good/Satisfactory/Unsatisfactory)

Checking the quality of the data base with respect to the required processes and information (focus group).

Plan of the implementation of a modern database.

Satisfactory.

Provision of further education programme for guidance counsellors in the field of modern media literacy.

Number of programmes

Checking the calendar of events for offered training programmes.

At least one regular intern or extern training programme offered to the counsellors.

Improved level of performance in self-guidance competences demonstrated by clients.

Number of clients using Boolean logic by searching information.

Number of clients using e-portfolios.

Number of clients using social media profiles in professional networks.

Specialized tools or methods proving client progress.

Client feedback

Counsellors records on client achievements and progress

Registration numbers on e-portfolios and professional networks

At least every second client should show an improved level of performance in self-guidance.

At least every second client should use e-portfolios or professional social media networks in his self-guidance activities.

Number of clients who found a job using modern media literacy.

Number of successful clients/Total number of clients (%)

Clients’ feedback

70 % of clients should find a job by using modern media literacy.

Media literacy skills helped clients to find a job suitable for them and to manage to keep this job.

Number of clients/Total number of clients (%)

Labour market statistics

Surveys of clients

Research on clients’ employment and their searching strategies

Clients’ feedback

70 % of clients should find a suitable job and manage to keep this job.

Media literacy skills helped clients to find a job with better payment.

Number of clients/Total number of clients (%)

Labour market statistics

Surveys of clients

Research on clients’ employment and their searching strategies

Clients’ feedback

70 % of clients should find a job with better payment.