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Unit 3: Personality
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ECVET Points: 45
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Learning outcome 1:
Personal Skills
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Knowledge
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Skills
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Competences
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• Knowledge of active listening skills
• Knowing and managing the body language.
• Knowing the cultural backgrounds and differences.
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• Skills for keeping the client motivated, for keeping the positive attitude to the work even at hard times and situations.
• Abilities for positive thinking.
• Active listening skills
• Accepting and respecting the variety of people.
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• Ability to show possibilities in a positive, but realistic way, to keep the positive motivation of the clients.
• Ability to keep professional distance with the clients.
• Ability to be polite and to show empathy. To be able to define the priorities, to point his attention on the important activities, to identify the changes in the schedule, if necessary.
• Ability to be sensitive to a client’s non-verbal expressions
• Ability to adapt to changes and new experiences.
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Learning outcome 2:
Time Management
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Knowledge
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Skills
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Competences
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• Knowledge for developing a flexible schedule.
• Knowledge for improving the productivity and achieving the desirable results.
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• Having the skills to plan and manage activities.
• Having the skills to set priorities, focus on activities, identify urgency and change the time table if necessary.
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• Ability to define the difference between urgent and important.
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Learning outcome 3:
Stress and Frustration
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Knowledge
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Skills
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Competences
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• Knowledge about the kinds of stress and its influence on the personality
• Knowledge of strengths and weaknesses of the character, connected to the stress.
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• Having the skills to cope with stress and frustration.
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• Ability for defining the stress and strategies for dealing with it.
• Ability to deal with stress effectively.
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Learning outcome 4:
Further Development
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Knowledge
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Skills
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Competences
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• Information about the changing tendencies in the different profession
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• Having skills to point and rule people‘s personal restrictions.
• Willing to achieve life-long training.
• Having skills to identify situations in which other specialists are needed and reffer clients to them.
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• Awareness of his/her own abilities and capacity, working on dealing and ruling his/her own weaknesses.
• Ability to try new methods and tools.
• To be ready for life-long learning.
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